Travis Keel

Lead Disaster Relief Specialist @Texas Health and Human Services

Austin, TX, US

Driving Disaster Recovery: Oversee eligibility determinations for grants under the Federal Assistance for Individuals and Households Program (IHP), ensuring timely and accurate assistance to disaster victims.Team Leadership: Train and manage staff, assigning tasks and providing guidance for efficient case processing.Complex Case Management: Analyze and process complex cases, adjusting eligibility levels and statuses as needed.Client Outreach: Respond to statewide inquiries via a toll-free helpline, interviewing applicants and gathering necessary information.Policy Expertise: Deep understanding of federal and state disaster relief guidelines, regulations, and procedures.Data Management: Utilize NEMIS to document, update, and analyze case records, ensuring data accuracy and integrity.Handle Congressional, Senatorial, Representative, and Ombudsman complaints and inquiries and gain agreements and resolutions.

Austin Community College

Associate of Arts - AA, Fine and Studio Arts