Travis Hawken
Amtrak| Substance Abuse/Prevention Facilitator| Tourism Enthusiast
- Role
- Relief Agent, Substance Abuse and Prevention Program Facilitator at Amtrak
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Travis Hawken
As a wellness advocate, I’m passionate about supporting people and teams. I help foster…
Experience
Relief Agent, Substance Abuse and Prevention Program Facilitator
Jan 2012 — Present · Los Angeles, CA, US
Guide and educate employees on Amtrak’s Substance Abuse and Prevention Program to support healthy lifestyles and recovery. Facilitate the PIER Program (Prevention, Intervention, Education, Resources), contributing to reduced accidents, improved productivity, long-term lifestyle improvements for individuals, families, and communities, as well as reduced health care costs. Oversee daily train station operations while consistently achieving high customer service scores in a fast-paced environment through strong team building and performance management. Promote workplace safety by organizing and scheduling safety meetings, leading to a reduction in injuries. Train, counsel, and mentor both new and experienced hospitality employees on current policies, procedures, and best practices. Communicate clearly and professionally with supervisors, coworkers, subordinates, and customers—via in-person, phone, and digital channels—to enhance service quality and interdepartmental coordination. Collaborate with external agencies such as the LA City Council, Hope of the Valley Mission, and LAPD to strengthen community outreach and improve safety around the transit center.
Education
California State University, Northridge
Bachelor of Science Degree, Tourism, Hospitality and Recreation Management
2013 — 2015
California State University, Northridge
Master of Science Degree , Tourism, Hospitality and Recreation Management
2016 — 2018
College of the Canyons
Associate of Arts Degree, Parks, Recreation and Leisure Facilities Management
2011 — 2013
College of the Canyons
Associate of Arts Degree, Psychology
2009 — 2011
Cornell University
Wellness Counseling Certificate Program, Wellness Counseling
2020 — 2021
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