Travis Fritz
Enterprise | SaaS | Sales Engineer
- Role
- Senior Solutions Engineer at Pindrop
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Travis Fritz
I use technology to solve problems + drive great experiences for people and amazing outcomes for brands.Thoughtful architecture uses simple solutions to solve complex problems!
Experience
Senior Solutions Engineer
Feb 2025 — Present · US
As a Senior Solutions Engineer at Pindrop, I help enterprise customers design and deploy advanced voice security solutions that reduce fraud and friction in the contact center. My work centers on integrating Pindrop’s AI-powered voice authentication, risk modeling, and deepfake detection technologies into complex environments. I bring hands-on experience integrating with every major contact center platform, including Genesys, NICE CXone, Amazon Connect, Five9, and Avaya.Key Responsibilities: • Lead technical discovery and solution design for voice security, fraud detection, and AI-driven risk modeling • Architect integrations with major CCaaS platforms including Genesys, NICE CXone, Amazon Connect, Five9, and Avaya • Deliver tailored demos, technical presentations, and proof-of-concept deployments to accelerate enterprise adoption • Serve as a technical advisor during RFPs, InfoSec reviews, and deployment planning • Collaborate with product and engineering teams to shape roadmap priorities around AI and voice threat mitigation
Skills
- Troubleshooting
- Customer Service
- Escalation Resolution
- Microsoft Excel
- Software Installation
- Microsoft Word
- Databases
- Management
- Telephony
- Research
- Microsoft Office
- Technical Support
- Windows Server
- Customer Support
- Software Documentation
- Microsoft Sql Server
- Voip
- Leadership
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