Travis Fister

Us & C HR Operations Lead @BT Group

Dallas, TX, US

Leader of the HR Transactions Hub overseeing all benefits transactions, leaves of absence, immigration, mobility, and all personal data changes. Manager of 4 direct reports that make up the team.• Led the successful insourcing of all HR transactions from third-party provider (Accenture), designing and implementing new end-to-end processes, and establishing a high-performing team from the ground up.• Oversaw day-to-day operations and issue resolution for HR Services across US and Canada, ensuring consistent and efficient service. • Engaged in a major divestment of a group of employees in Latin America and was point person on mitigating any business impacts.• Drove a Voluntary Early Retirement Program that exited over 60 employees and created a large efficiency in Total Labor Cost and Total Labor Resource.• Managed end-to-end employee relations cases in close collaboration with the legal team, ensuring thorough investigation, resolution, and compliance with company policies and employment laws.• Responsible for HR Services purchase orders and spending for our suppliers.• Lead an offshore team in India, improving efficiency and accuracy in paid leave processing and internal systems administration.• Executed the successful acquisition and integration of Rackspace employees and services into BT, enhancing service capabilities and operational alignment.• Served as the primary stakeholder and liaison for UnitedHealthcare, MetLife, Empower, and all other employee benefits providers, ensuring effective vendor management and optimal service delivery.• Partnered with senior leadership to align HR operations with business goals, driving consistency and compliance across all regions.

Southern Methodist University

Bachelor of Science (BS), Economics with Financial Application