Travis Craine

Publishing Services Manager (Sales Manager) @Palmetto Publishing

Charleston, SC, US

I work directly with potential authors and clients to get a full understanding of their publishing needs in order to propose them an appropriate publishing solution. This position is responsible for sales and the management of the Publishing Services team. Responsibilities and Duties • Create a seamless transition for customers from their sales experience through the fulfillment of their services by setting clear expectations, provide phone and email support. • Build relationships with potential authors to get a better understanding of their needs/wants in order to propose the best publishing solution.• Qualify incoming leads via email and phone within two hours of first contact by form/email and 1 hours by phone.• Follow up with leads and prospects.• Send estimates and service orders to new authors.• Communicate the value of Palmetto to prospective authors and influence them into becoming Palmetto authors• Screen potential books that have inappropriate topics by using judgment when talking with potential author. This will require analyzing the title, the book topic and the author.• Motivate and manage Publishing Services Associates• Manage the sales team schedules to effectively cover east and west coast hours• Set and report on goals for PSAs• Work with management to continue growth and development of sales team

The Citadel

Bachelor's Degree, Business Administration- Management and Operations