Travis Cook
Engineer at Sysmex America
- Role
- Engineer i at Sysmex America, Inc.
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Travis Cook
Graduate of Northwestern State University of Louisiana- BS Electronics Engineering…
Experience
Engineer i
Nov 2022 — Present · New Orleans, LA, US
o Install, maintain, and repair Sysmex instruments and systems.o Identifying and analyzing instrument complications.o Responsible for ensuring and maximizing customer satisfaction with Sysmex product lines through technical excellence and direct customer communications. o Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.o Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.o Support and provide ownership of technical issues at existing customer sites.o Work cross-functionally with other Sysmex Associates (SE/TC/HSAM/CAS) to ensure total customer resolution and maximize a very satisfied customer base.o Responsible for ensuring that all units and systems continue to operate to specifications.o Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
Education
Northwestern State University
Post-Baccalaureate Certification, Project Management
Northwestern State University
Post-Baccalaureate Certification, Quality Control
Northwestern State University
Bachelor of Science - BS, Electronics Engineering Technology
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