Travis Cantwell

About Travis Cantwell

First and foremost, I love all things HVAC and technology. Ever since installing my first residential split system from scratch and hearing that brand new compressor purr for the first time, I have been obsessed with the idea of using human ingenuity to change the way people live and interact with their environment. HVAC is a never-ending puzzle that I am passionately engaged in solving. I believe in the power of our industry to transform and improve the lives of people around the world. I worked in the field as an HVAC Service Technician for over a decade, with experience in commercial, residential, and industrial refrigeration. In my professional roles, I have worked in leadership and various aspects of Technical Services.When I am not solving a complex issue at work, I always try and learn something challenging and new in my spare time. Whether I\'m laboring to master a complicated riff on my Silverburst Les Paul Custom electric guitar or grilling the perfect brisket, I genuinely enjoy educating myself and problem-solving.

Experience

1. Product Service Coordinator Iii

   Lennox

   Dec 2024 — Present · Richardson, TX, US

   Works with Engineering throughout the New Product Introduction process and the Decision Point processes when developing new products, enhancements, and designs. Provides troubleshooting, application, and installation expertise of Residential heat pumps.Diagnoses issues with Residential heat pumps to guide Lennox groups to the appropriate resolution.Assists in the development of technical documentation, as well as assists Technical Literature and Engineering in providing training materials, updated installation, operation and maintenance instructions, Service & Application notes, and proofreading new documents as needed.Provides product application and troubleshooting training to the Inside Technical Consultants and Field Technical Consultants.Presents product-related training, information, and updates at Sales and Field Technical Consultant meetings.Makes sure Bill of Material for each product is up to date and work with Supply Chain to ensure repair parts are available at product launch, after launch and through the product obligation period.Attends meetings including but not limited to DP, MRT, Sales, FTC, Safety Audits, Service Reviews and Product Audits.Travels to and participates in Lennox Live Meetings, Tradeshows, Marketing Events and Lennox Sales Meetings.Work with Product Sales, Product Management, Engineering, and the Vendor to improve the product.Monitors warranty and part shipments to identify trends that may indicate a potential product issue that requires corrective action.If a field product issue arises that requires a Field Program, works with the Manager of Product Technical Support to assist with the implementation of the program.

Education

• University of Phoenix

  Bachelor of Science - Business, Business Administration and Management, General

• University of Phoenix

  Master of Business Administration - MBA

• United Association of Plumbers, Pipefitters, Welders, and HVAC Service Technicians Dallas Local # 100

  United States Department of Labor Certified HVAC Refrigeration Technician, HVAC-R

  2012 — 2017

• Indiana Institute of Technology

  Bachelor of Science - BS, Mechanical Engineering

  2029