Trapti Bhargava

About Trapti Bhargava

I help SaaS companies turn customers, partners, and internal teams into confident product users through data-driven learning and enablement systems.With 13+ years across Learning & Development, LMS platforms, and Customer Success Operations, I specialize in designing customer onboarding, product adoption, and enablement programs that improve time-to-value, engagement, and retention.Currently at 6sense, I operate at the intersection of Customer Success, RevOps, and Learning, where I- Build and optimize Salesforce, Gainsight, Marketo, and Skilljar workflows- Create certification programs and learning journeys for customers and partners- Develop Power BI and Excel dashboards to track onboarding, adoption, and CS health- Standardize and automate CS Ops processes to improve scale and accuracyMy background spans- SaaS customer education & partner enablement- Learning Operations & LMS strategy- Process automation & KPI-driven reporting- Product training and certification programsI don’t just build courses — I design learning systems that move business metrics:faster onboarding, higher product adoption, better customer experience, and stronger renewals.I’m especially interested in global SaaS, customer education, enablement, and product learning roles where learning is directly tied to revenue, adoption, and customer success.

Experience

1. Customer Success Operations Analyst

   6sense

   Nov 2023 — Present · Pune, IN

   I operate at the intersection of Customer Success, Enablement, and Revenue Operations, designing systems that improve customer onboarding, product adoption, and CS efficiency at scale.Built and automated Salesforce & Gainsight workflows to support CSM assignment, case routing, and onboarding tracking, improving account alignment accuracy by 25% and reducing handoff delays.Developed Power BI and Excel dashboards to monitor customer health, onboarding progress, and engagement, giving leadership real-time visibility into churn risk and adoption trends.Designed and managed Skilljar-based customer and partner enablement programs, including certifications and learning journeys that increased partner engagement by 15%.Integrated Salesforce, Marketo, Zoom, and Skilljar to create frictionless training and onboarding experiences for customers and partners.Partnered with Learning Services, RevOps, Partner Enablement, and CX to align data, systems, and enablement workflows, reducing escalation loops by 15%.Built knowledge bases, SOPs, and self-service content that reduced repetitive CS queries by 30% and improved team productivity.Analyzed survey, training, and engagement data to identify customer friction points and recommend improvements to CX and adoption.Supported Professional Services enablement by streamlining project reporting and access management in Kantata, improving data accuracy and delivery timelines.

Education

• The ICFAI University, Tripura

  Master's degree, Operations Management