Ashley Trantham Saunders

About Ashley Trantham Saunders

Accomplished Customer Success leader with a proven record of creating strong client relationships and driving change in a digital health and wellness environment. Skilled in Relationship Management, Sales, SaaS platform adoption, Digital Solution Design and Implementation, Problem Solving, and Training Design and Implementation.20+ years in health and mental health-related project management B2G and B2B Sales and Account Management Training design, coordination, implementation Team Leader Excellent sense of humorExpertise in Digital Solutions Peacekeeper in times of turmoil

Experience

1. Senior Manager, Customer Success

   TELUS Health

   May 2018 — Present

   Organized and skilled communicator with proven track record in a mental health care environment driving relationship management, SaaS platform adoption, sales, training, program management, and marketing.Ensure customer success of global and domestic Employee Assistance Programs through customer collaboration and trust building. Develop and engage in strong, productive relationships with stakeholders including state and provincial government agencies across the United States and Canada.• Ensure success of Employee Assistance Program accountso Build customer loyalty by serving as trusted partner to recommend wellbeing solutionso Provide guidance to customers to increase platform adoptiono Collaborate with internal teams such as product, telephony, training. billing, and IT to develop technology solutions to improve customer and client experienceo Guide customers through change using communication and active listeningo Reduce turnover through problem solving and relationship building• Retain and grow the TELUS Health specialized account portfolios across North Americao Develop and maintain long-term strategic relationships by providing customer service and consultative support to account contacts at all levelso B2G sales leading to a 250% increase in revenue between 2017 and 2021o Determine clients’ needs and work with key stakeholders to advocate for education and changeo Work with internal teams to develop improved processes for billing, contracts, and reporting.• Lead entire responsible Gambling line of businesso Lead team of subject matter expertso Develop and implement cutting-edge Responsible Gambling solutions for states, provinces, and the gaming industryo Lead global trainings and presentations related to Responsible Gamblingo Oversee statewide marketing programs and educational campaignso Coordinate statewide conferences and training programs

Education

• Sweet Briar College

  Bachelor of Arts - BA, Communication, General

• Sweet Briar College

  Communications, Public Relations/Image Management

  1998 — 2002

• North Carolina State University

  Master's degree, Organizational Communication, General

• North Carolina State University

  M.S., Organizational Communication

  2002 — 2003

Skills

• Data Analysis
• Press Releases
• Workshop Facilitation
• Public Relations
• Media Relations
• Organizational Development
• Teaching
• Program Evaluation
• Editing
• Administration
• Grant Writing
• Leadership
• Grants
• Politics
• Event Management
• Public Health
• Budgets
• Community Outreach
• Community Development
• Legislative Relations
• Grassroots Organizing
• Public Policy
• Staff Development
• Policy Analysis
• Coalitions
• Qualitative Research
• Government
• Nonprofits
• Non-Profits
• Research
• Management
• Team Building
• Program Development
• Higher Education
• Event Planning
• Leadership Development
• Public Speaking
• Strategic Communications
• Strategic Planning
• Fundraising