Ranjeeth Thyagarajan

Experience

1. Vice President of Customer Success

   project44

   Feb 2023 — Present · Bengaluru, IN

   Leading a powerhouse Customer Success organisation that supports across three specialized teams. Each function plays a critical role in ensuring our customers achieve success, renew with confidence, and grow with us long-term.Product Specialist TeamThis team partners closely with our highest-value accounts, focusing on deep product adoption and enablement. They act as technical advisors and strategic consultants — running product workshops, leading tailored enablement, and helping customers maximize the value of their investment. Their work directly influences expansion, retention, and customer satisfaction across complex use cases.Customer Success Management TeamOur CSMs serve as trusted advisors to a broad portfolio of customers. They build long-term partnerships, lead executive business reviews, and drive value-based success plans. With a focus on outcomes, engagement, and customer health, they ensure our customers see real ROI and are set up for scalable, ongoing success.Renewals Team — Revenue Protection & ContinuityThe renewals team plays a critical role in the customer lifecycle — owning the timing, coordination, and execution of all renewals. Their deep product and contract knowledge allows them to proactively manage risk, collaborate with CSMs, and ensure a frictionless renewal experience. They help preserve revenue and provide key insights into renewal trends and behaviours. Together, these teams form the foundation of our post-sale strategy — combining deep product expertise, customer-centric guidance, and operational precision to create value at every touchpoint.

Education

• Bangalore University

  Bachelor of Science, Computer Science

  1997 — 2000

• Indian Institute of Management Bangalore

  GMITE, General Management

  2008 — 2008

• Kendriya Vidyalaya

  PCMB

  1994 — 1996

Skills

• Process Management
• Program Management
• Consulting
• Leadership
• Crm
• Requirements Analysis
• People Management
• Team Management
• Process Improvement
• Content Management
• Change Management
• Knowledge Management
• Operations
• Service Delivery
• Business Analysis
• Lean Management
• Management
• Social Media
• Research
• Operations Management
• Vendor Management
• Knowledge Engineering