Tramayne Watson

Experience

1. Enterprise Account Manager

   Coralogix

   Jan 2025 — Present · San Francisco, CA, US

   Key Responsibilities: • Act as the trusted advisor and main point of contact for a diverse portfolio of accounts, from onboarding through renewal. • Proactively engage with customers to identify risks, resolve issues early, and prevent churn through tailored success planning. • Collaborate with cross-functional teams to deliver cohesive, value-aligned experiences and solutions. • Conduct regular check-ins and strategic business reviews to demonstrate ROI and align on goals. • Drive account growth through upsell and cross-sell strategies while maintaining a customer-first mindset. • Lead the end-to-end renewal process, ensuring timely contract management and continuous alignment with client objectives. • Analyze usage trends and feedback to identify at-risk accounts and execute proactive engagement strategies.Core Strengths: • Proactive account retention and churn mitigation • Renewal strategy and contract lifecycle management • Strategic consultative relationship building • Customer success planning and value realization • Cross-functional collaboration with product, sales, and support • Data-driven insights and performance reporting

Education

• Notre Dame de Namur University

  Master of Business Administration - MBA

  2003 — 2004

• Weber State University

  Bachelors of Science

  1991 — 1995