Carole Anderson

About Carole Anderson

With over 18 years of experience as a Technical Training Specialist, I have been helping businesses and people achieve the best by instilling best business practices, facilitating training programs, and by effectively conveying technical concepts to vast audiences worldwide.My aim is to provide your staff with the training necessary to implement the cutting edge in technology for increased workflow and revenue.BOTTOM LINEYears of teaching technological training and certificationExpert design of training software and application processesStreamlining of growth, tracking, and resourcing applicationsMy technical knowledge combined with my experience and passion for training allows me to train company representatives to perform their best with cutting edge knowledge and research. I am able to implement training software to international representatives to ensure that your company is using technology for its advantage, and my creation of certification programs ensures that your representatives are always well prepared.LET’S CONNECTSPECIALTIESTechnical/Software Training / Process Improvement / Course Development / Classroom Instruction / Best Practices Consultation / Technical Interpreter / Public Speaking / Bachelor of Science: Physics/MathematicsCAREER ACHIEVEMENTS* Selected as Principal Trainer for Siemens Enterprise Communications and for Verizon Contact * Center Software partners* Recognized as Outstanding Senior at the Weber State University Physics program for research done at the University of Colorado in Boulder. This resulted in publication in AJP.* Awarded as Top Achiever for Fastest Team Growth in August, 2007.* Publications: “A Spherical Electrostatic Orrery,” American Journal of Physics November, 1996.

Experience

1. Training Delivery Manager

   ServiceNow

   May 2019 — Present · UT, US

Education

• Weber State University

  Bachelor of Science (B.S.), Physics

  1993 — 1996

Skills

• Salesforce.com
• Consulting
• Professional Services
• Software Project Management
• Trainers
• Sql
• Customer Experience
• Best Practices
• Delivering Technical Training
• Leadership
• Programming
• Customer Product Training
• Networking
• Computer Software Training
• Public Speaking
• Microsoft Office
• Sales
• Call Centers
• Software as a Service (Saas)
• Teach Others
• Instructional Design
• Technical Course Development
• Technical Product Training
• Training Management
• Relational Databases
• Contact Center Operations
• Coaching
• Contact Centers
• Process Improvement
• Training
• Presenter
• Saas
• Visual Studio
• Cloud Computing
• Myers-Briggs Certified
• Training Delivery
• Technical Training
• Staff Development
• Team Building
• E-Learning