Tracy Norwood Ritzau
Highly accomplished, innovative project manager leading complex global projects by focusing on communication, collaboration and organization.
- Role
- E2e Launch Manager, Business Operations - Planning and Launch at Microsoft
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Tracy Norwood Ritzau
Highly accomplished, innovative project manager leading complex global projects by…
Experience
E2e Launch Manager, Business Operations - Planning and Launch
Apr 2014 — Present · Redmond, WA, US
Education
Edinburgh Napier University
Master's in Business Administration
1999 — 2002
McNeese State University
Bachelor of Science, Psychology
1990 — 1995
Skills
- Customer Retention
- Management
- Software Product Management
- Business Process Improvement
- Stakeholder Management
- Agile & Waterfall Methodologies
- IT Solutions
- Process Improvement
- Change Management
- Customer-Focused Service
- 24x7 Production Support
- Customer Service Operations
- IT Operations
- Customer Service Systems
- IT Service Management
- Vendor Management
- Customer Service Training
- Cross-Functional Team Leadership
- Program Management
- Business Requirements
- Project Delivery
- Software Project Management
- Agile Methodologies
- Cross-Functional Coordination
- Sharepoint
- Global Customer Service
- Customer Oriented
- Project Management
- Cross-Cultural Teams
- Regression Testing
- User Acceptance Testing
- Integration
- Uat Coordination
- Sdlc
- Enterprise Software
- Customer Service
- Strategy
- Customer Support
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