Tracy McShan

About Tracy McShan

Dedicated and goal-driven, customer-focused leader. Collaborative style, adaptable, flexible, and thrives on interacting with others at all levels and from all walks of life. Recognized for setting customer-centric strategy, bringing structure to process, coaching and developing high-accountability teams. Direct, objective approach to assessing issues and making decisions. Skilled at developing customer-focused, performance-based teams. Lifelong learner who infuses organizations with customer-focused mission and drives performance with actionable objectives.Customer Onboarding – Customer Adoption – Customer Enablement – Customer ExperienceCustomer Strategy – Change Management

Experience

1. Senior Director, Global Professional Services & Customer Onboarding

   Turnitin

   May 2022 — Present

   Turnitin is a global SaaS company dedicated to ensuring the integrity of education and meaningfully improving learning outcomes. For 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Education

• The University of Texas at Arlington

  B.A.

Skills

• Process Improvement
• Management
• Team Building
• Vendor Management
• Team Leadership
• Business Process Improvement
• Customer Service
• Coaching
• Business Development
• Sales
• Strategic Planning
• Account Management
• Project Management
• Leadership
• Leadership Development
• Staff Development
• Strategy
• E-Learning
• Saas
• Customer Relationship Management (Crm)
• Cross-Functional Team Leadership
• Training
• Program Management
• Training Delivery
• Crm
• Employee Training
• Salesforce.com