Tracy Mazerolle

About Tracy Mazerolle

P&C insurance nerd. I began my insurance career in Auto claim at Travelers and dove into the world of property/casualty claims, auto insurance, managing people, and what it means to provide excellent customer service. In 2022, I had the opportunity to shift to the Claim Operations world, and I loved every minute of it. My role as the Connecticut Claim Center\'s Claim Ops Unit Manager allowed me to be a professional troubleshooter, scavenger-hunt-completer, coach, cheerleader, mini project manager, SharePoint fixer, spreadsheet enthusiast, genAI hypewoman, and organization queen. I got to lead a wonderful team that supports our core claim lines of business every day!After seven years in Travelers\' Claim Field organization and two years supporting Claim as an Operations leader, I was eager to keep supporting Travelers Claim and learning new things - this time through a more strategic, tech-oriented, and product-oriented lens. To that end, I\'m thrilled to have joined Travelers\' Claim Business Delivery, Analytics, & Technology organization as an Agile Product Owner. This new role allows me to apply my Claim and Operations technical knowledge, project management skills, collaborative spirit, and penchant for troubleshooting to help build exciting new technologies for our Claim Field partners. This role also gives me the opportunity to immerse myself in the world of Agile, learn more about the tech that keeps the company moving, and find ways to incorporate generative AI capabilities into Claim for the benefit of our employees and our customers. Please feel free to connect with me!

Experience

1. Managing Director, Telematics & Cross-casualty Initiatives (Claim Auto Product)

   Travelers

   May 2025 — Present · Hartford, CT, US

Education

• Hamilton College

  Bachelor's Degree, Government (minor in History)

  2011 — 2015

Skills

• Research
• Editing
• Microsoft Office
• Microsoft Word
• Writing
• Microsoft Excel