Tracy Jones
Senior Sales Operations Specialist Ecommerce @PetSafe Brands
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WORK HISTORY
Senior Sales Operations Specialist Ecommerce @PetSafe Brands
Knoxville, TN, US
Chewy and Wayfair Account Administration• Lead all aspects of new item setup, full catalog management, and ongoing content optimization.• Execute site updates across enhanced content, FAQs, compatibility links, SDS sheets, and digital assets. • Manage pricing, including updates to MSRP/MRP, adjustments, and promotional pricing.• Oversee supply chain updates to maintain availability and accuracy.• Strengthen online promotions through coordinated timing, execution, and audits.• Built and maintained master retailer files to improve efficiency and data accuracy.3P Distributor Sales Manager (Amazon, TEMU, & B2C sites)• Manage a $5M+ portfolio, owning full account operations including pricing, assortment, listings, promotions, forecasting, and returns.• Drive revenue targets by building strategic growth plans, identifying customer needs, and resolving account issues.• Maintain strong partner satisfaction through proactive communication and operational excellence.
EDUCATION
King University
Bachelor of Psychology
ABOUT TRACY JONES
I am a dedicated eCommerce professional with a track record of driving operational excellence and revenue growth at PetSafe Brands. My career has evolved alongside the digital landscape—transitioning from traditional sales operations to managing high-stakes portfolios in today’s most competitive marketplaces. I specialize in the \"behind-the-scenes\" excellence that fuels front-end success: ensuring data integrity, optimizing product visibility, and cultivating seamless retail partner relationships.Whether I am managing a $5M+ portfolio of 3P distributors or overseeing the intricate account administration for Chewy and Wayfair, my focus remains on precision and scalability. I thrive in the technical \"fine print\" of eCommerce—from leading the full lifecycle of new item setups and catalog management to executing complex price adjustments and promotional audits.Throughout my tenure, I have served as a vital liaison between retail partners and internal teams, ensuring seamless collaboration across eCommerce, Pet Specialty, Hardware, and Sporting channels. I am passionate about delivering a premium experience for both the partner and the end consumer.
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