Tracy Downer
Customer Success Director @Nexthink
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WORK HISTORY
Customer Success Director @Nexthink
London, GB
As the Customer Success Director at Nexthink, I lead a team of 20 Senior CSMs across EMEA and APAC, focusing on product adoption, value realisation, and customer success. Through our efforts, we have achieved best in class NRR and Retention rates, ensuring our enterprise customers receive the support and guidance needed to thrive in their digital experience transformation journey. • Collaborate with customers to drive product adoption and maturity• Educate customers on best practices for value realisation• Socialise successes within customer organisations
ABOUT TRACY DOWNER
With over 25 years in the technology sector, I have consistently been at the cutting edge…
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