Tracy Laflair

About Tracy Laflair

Scaled Agile Program Consultant (SPC) 5.0 dedicated to Lean-Agile adoption and transformation across the organization. Coaches the Scaled Agile Framework in Product Operations to optimize the intersection between Product and Development to improve alignment, communication, and processes around the product. Supports product managers by facilitating cross-team collaboration. Creates standards and best practices for internal teams with documentation and knowledge management. Extensive experience/proficiency in Underwriting, Processing, Funding, Asset Quality, and Customer Service provides a unique perspective to organizations looking to improve processes, workflow, documentation, and knowledge management. Possesses a versatile skill set developed through 30+ years of experience in all aspects of the mortgage and technology industries. Excellent in technical writing, knowledge base creation, analyzing business workflow and internal processes and procedures to pinpoint gaps. Ability to identify needs, recommend best practices pertaining to workflow, identify system limitations, and deploy solutions as needed. Broad organizational and project management skills with the ability to develop and maintain a detailed project plan, perform administrative configuration of Ellie Mae’s Encompass360 and Optimal Blue, create comprehensive test plans, carry out testing and analyze results through full deployment including the creation of user guides, cheat sheets and end-user training. Superior written and verbal communication skills to act as a liaison between management, users, and IT professional.

Experience

1. Sr Manager, Knowledge Management

   CU Direct

   Dec 2020 — Present