Tracy Hennessy
Assistant Director of Catering and Conference Services @InterContinental Toronto Centre
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WORK HISTORY
Assistant Director of Catering and Conference Services @InterContinental Toronto Centre
Toronto, ON, CA
I play a key role in driving hotel revenue through strategic group room inventory management, data-driven forecasting, and cross-departmental alignment. I oversee complex room blocks totalling millions in annual revenue, analyze pickup trends to optimize availability and rate strategies, and ensure data integrity across key systems to support accurate revenue decisions. Known for an analytical mindset and problem-solving approach, I proactively identify revenue risks and opportunities, troubleshoot system discrepancies, and help shape smoother, smarter workflows that protect and enhance the hotel’s revenue performance.
EDUCATION
Ryerson University
Bachelor of Commerce
SKILLS
ABOUT TRACY HENNESSY
Passionate hospitality professional with over 20 years of key hotel operations and event planning experience. A Certified Meeting Professional (CMP) motivated to increase guest satisfaction while growing revenue and profitability.
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