Tracy Hennessy

Assistant Director of Catering and Conference Services @InterContinental Toronto Centre

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Assistant Director of Catering and Conference Services @InterContinental Toronto Centre

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Toronto, ON, CA

I play a key role in driving hotel revenue through strategic group room inventory management, data-driven forecasting, and cross-departmental alignment. I oversee complex room blocks totalling millions in annual revenue, analyze pickup trends to optimize availability and rate strategies, and ensure data integrity across key systems to support accurate revenue decisions. Known for an analytical mindset and problem-solving approach, I proactively identify revenue risks and opportunities, troubleshoot system discrepancies, and help shape smoother, smarter workflows that protect and enhance the hotel’s revenue performance.

EDUCATION

1988 — 1993

Ryerson University

Bachelor of Commerce

SKILLS

Hospitality ManagementResortsSocial TablesYield ManagementFood & BeverageCustomer ServiceEvent ManagementMeeting PlanningCateringMicrosCorporate EventsHospitalityMarketingBudgetingHospitality IndustryMeeting MatrixBanquet OperationsRevenue AnalysisRooms DivisionHotelsHotelBanquetsLeadershipHotel Contract NegotiationConvention ServicesFront OfficeManagementHotel ManagementTourismDelphiEvent Planning

ABOUT TRACY HENNESSY

Passionate hospitality professional with over 20 years of key hotel operations and event planning experience. A Certified Meeting Professional (CMP) motivated to increase guest satisfaction while growing revenue and profitability.

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Tracy Hennessy — Assistant Director of Catering and Conference Services at InterContinental Toronto Centre in Toronto, CA | Unifers