Tracy Hagner

About Tracy Hagner

With 25 years of experience in telecommunications and technology, I am a strategic, results-driven Account Manager specializing in customer success, business development, and enterprise sales. My expertise lies in driving revenue growth, optimizing communication solutions, and fostering long-term client relationships that propel businesses forward.Throughout my career, I have worked with leading organizations such as ATX Communications, Broadview Networks, Windstream, and BridgelineGS, where I was recognized for my ability to solve complex challenges, enhance customer satisfaction, and deliver measurable business impact. At Prelude Solutions, I played a pivotal role in developing and scaling the Enterprise Client Care practice, implementing strategies that elevated customer engagement, streamlined processes, and strengthened account management for high-value clients. Additionally, I took an active role in identifying and securing new sales opportunities, directly contributing to revenue growth and expanding the company’s client portfolio. My ability to drive efficiency, deepen relationships, and uncover untapped market potential helped shape the foundation of a more profitable and scalable enterprise care strategy.Beyond sales, I bring a consultative, solution-based approach to account management, ensuring that businesses leverage the right tools and strategies to scale operations efficiently. My experience extends to partner management, contract negotiations, and market expansion, making me a versatile leader in the telecommunications and technology industries.

Experience

1. Senior Client Advisor

   Bridgepointe Technologies

   Feb 2026 — Present

   Bridgepointe is a tech advisory firm that helps bridge the gap between tech investments and business goals. For two decades, we\'ve helped mid-market and enterprise clients make quicker, more informed tech investments. We\'ll help you save time by shortening the procurement process while saving money and increasing ROI. We work with 150+ suppliers to simplify the process of planning and procuring the tech solutions you need to meet your tech and business needs.As strategic tech advisors, we help you be a hero in the boardroom by accelerating the time to value with all of your tech investments. Our team of experts is here to help you with communications and collaboration, managed IT, WAN transformation, customer experience, data center and cloud, and security

Education

• Muhlenberg College

  Bachelor Degree in Business Administration, Marketing with a minor in Managerial Finance and Entrepreneurial Studies

  1997 — 2001