Tracy Willett
Senior Manager, IT Service Desk @Oldcastle APG
Woodstock, GA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2025 — Present
Senior Manager, IT Service Desk @Oldcastle APG
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Atlanta, GA, US
SKILLS
InfrastructureSoftware DocumentationIT Service ManagementChange ManagementItilProject ManagementProject PlanningTroubleshooting
ABOUT TRACY WILLETT
Experienced Service Desk Manager with over 30 years of experience in IT Support. Excellent reputation for resolving problems and improving customer satisfaction. Managed both internal and offshore teams to deliver exceptional customer service to meet or exceed service level agreements. Demonstrated ability to take on additional roles beyond the scope of primary duties to increase knowledge and value to the organization.
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