Tracy Wang
Director of Global Customer Experience Insights @ Microsoft | Driving data and insight-based decisions
- Role
- Director of Global Customer Experience (Gcx) Insights at Microsoft
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Tracy Wang
The foundation of exceptional product experience lies in deeply understanding people and translating that understanding into clear, actionable insights. I am a technology insights researcher bringing 15 years of expertise in cognitive neuroscience, specifically learning and memory - to technology. My work bridges how people function with why they make decisions—unlocking their motivations and behaviors to drive better business outcomes.At Microsoft, I\'ve designed and scaled large quantitative customer feedback programs that inform strategic business priorities. With a strong background in experimental design, advanced statistical analysis, and research methods, I have run the whole research vertical from recruitment to senior executive communications, turning complex customer data into clear, actionable insights. I’ve led the development of end-to-end feedback ecosystems—combining customer satisfaction (CSAT), Net Promoter Score (NPS), and product experience surveys—delivering executive-level dashboards that directly inform product roadmaps and operational investments.As the author of over 17 peer-reviewed scientific publications and a seasoned speaker with 20+ national conference presentations, I excel at translating complex data and behavioral science into impactful narratives that resonate with business leaders and shape customer-first strategies.visit my portfolio at: tracywangcognitive.comMajor Publications given below - for a complete publishing record,
Experience
Director of Global Customer Experience (Gcx) Insights
Jul 2025 — Present · Los Angeles, CA, US
Cloud and AI Platforms (CAIP) Insights Lead
Education
Claremont McKenna College
Bachelor of Arts (B.A.), Cognitive Neuroscience
UC Irvine
Master of Science (M.S.), Neurobiology and Behavior
The University of Texas at Dallas
Doctor of Philosophy (Ph.D.), Behavioral and Brain Sciences
2011 — 2013
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