Tracy W

Experience

1. Infrastructure Support Technician

   Bodycote

   Jun 2013 — Present

   Working as a system administrator on Windows XP/7 and Server 2003/2008R2 environment. Managing client operating systems and maintaining back up of servers. Maintaining LAN, installing & deployment client operating systems and printers & print servers at corporate headquarter and remote sites.• Experienced using Sophos Unified Threat Management, incident reporting and remediation for Malware, Spyware, and virus prevention, detection, and removal for all desktops and laptop for the environment• Project management. Office/network expansion.• Citrix administration and support of XenApp. • MPLS migration support. Plant conversion from existing network to MPLS network.• Recommended preventive, mitigating, and compensating controls to ensure the appropriate level of protection and adherence to the goals of the overall information security strategy. • Assisted in the development of access-controls, separation of duties, and roles. • Conducted technical risk evaluation of hardware, software, and installed systems and networks. • Assisted with testing of installed systems to ensure protection strategies are properly implemented and working as intended. • Assisted in incident response and recommend corrective actions. • Communicated with personnel about potential threats to the work environment. • Participated in forensic recovery and analysis.• Participated in development and maintenance of global information security policy.

Education

• ECPI University

  Bachelor of Science (BS), Cyber and Network Security

  2014 — 2016

• Dallas College North Lake Campus

  Associate of Science (A.S.), PC Support

  2010 — 2012