Tracy Vernum-Cooke
Programme Manager -global Workforce Planning Transformation @Arcadis
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WORK HISTORY
Programme Manager -global Workforce Planning Transformation @Arcadis
London, GB
EDUCATION
Dame Elizabeth Cadbury
A Levels, English and Business Studies
Birmingham City University
HNC, Business Studies
SKILLS
ABOUT TRACY VERNUM-COOKE
As a Digital Delivery Manager, I have over 20 years of experience in delivering complex IT projects and diverse software portfolios. I hold PRINCE2, Scrum Master, ITIL foundation and Business Analyst certifications, demonstrating my proficiency in project management methodologies, service delivery and business analysis.My recent roles have involved delivering an automated voice platform, to facilitate a self-service bulk gas order process, leading the CRM team to integrate Salesforce with SAP 4 Hana for customer management processes, and managing the DMS team upgrading to the Onbase document management system. I was also accountable for delivering a stable service and continuous delivery of change requests for systems enabling customer-facing business processes. Additionally, I was responsible for scoping the Programme of Work for Calor\'s Customer Experience Improvement Programme. My skills include project management, release/deployment management, and change management.
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