Tracy McCullough
Sr. Program Manager at Norfolk Southern
- Role
- Sr Program Manager at Norfolk Southern
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Tracy McCullough
Extensive Leadership, Program and Project Management, and Configuration Management experience. Demonstrated abilities combining technical and business acumen, developing policies, practices and positive experiences for service-oriented IT functions. Finely tuned skills in using the IS-IT role to foster future business and growth. Proven success in pre-sales contract negotiations, C- level presentations, partner relationship management, customer relationship building, risk mitigation, and detailed strategic and project planning. Core competencies include: • Program/Project Management, Multi-Site• Process Design and Improvement • Business and IT Service Management• IT Operation Management (ITOM)• Public Sector/Fortune 500 • Client and Vendor Relations • Systems Integration• Team Leadership• Collaboration and Communication • Software Design and Development
Experience
Sr Program Manager
Apr 2023 — Present · Atlanta, GA, US
Led the implementation of the ServiceNow Strategic Portfolio Management module as a tool to enforce the resiliency initiative across IT. Responsible for strategically planning projects, project prioritization, resource management, resource capacities, and availability to create a balance in project work. Responsible for gathering funding for capital projects and assisting in the prioritization of capital IT projects. Responsible for Scrum Masters and Project Managers following the agile best practices across all projects. Responsible for facilitating digital strategy cadence for asset and strategic portfolio management Responsible for escalation management cadence with senior leadership during our weekly program touchpoint sessions. Responsible for leading the full ServiceNow CMDB, Asset Management, Software Management, Service Mapping Implementation including Vulnerability Response (VR) and Strategic Portfolio Management (SPM). Responsible for gathering requirements for the CMDB and Hardware operating models. Led the strategic development and execution of the service and IT operation management roadmap, considering risk reduction potential and maturity of the ITSMO and ITOM workstreams. Examine and improve service portfolio indicators to assist in forming the ITSMO and ITOM strategy going forward with GenAI technology through ServiceNow. Lead efforts in team adoption of ITSM, ITOM, VR, and SPM best practices by promoting and advocating for these services, strategies, protocols, and instruments. Promote ongoing development by making tactical and strategic recommendations in response to performance metrics. Formulate strategic plans for automation that will facilitate process optimization and efficiency growth by using GenAI technology. Lead the effort in the maturity of the CMDB by continuous improvement and governance across all CI owners and SMEs.
Education
University of Phoenix
Master of Business Administration (MBA), Business Administration, Management and Operations
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