Tracy Pierce
Client Resolution Associate
- Role
- Client Resolution Associate at Foundation Medicine
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Tracy Pierce
Quality and process-oriented Technical Program Manager with 20+ years of diverse experience. Exemplifies superior customer service while handling hot issues, and able to reach a resolution within a timely manner. Experience includes project management, trouble isolation, and incident management. Also, mentorship of new hires and formation of new departments which includes process and procedure documentation and training.
Experience
Client Resolution Associate
Nov 2025 — Present · Morrisville, NC, US
Education
North Carolina Central University
Bachelor of Business Administration (BBA), Business Administration and Management, General
1986 — 1992
Skills
- Ip
- Routing
- Network Engineering
- Networking
- Frame Relay
- Telecommunications
- Wan
- Multiprotocol Label Switching (Mpls)
- Itil
- Wireless
- Atm Networks
- Bgp
- Technical Support
- Telephony
- Qos
- Voip
- Experienced Trainer
- Data Center
- Vpn
- Isdn
- Troubleshooting
- Provisioning
- Mpls
- Tcp/Ip
- Disaster Recovery
- Cisco Technologies
- Ethernet
- T1
- Customer Service
- Management
- Switches
- Computer Network Operations
- Juniper
- Managed Services
- Ds3
- Cisco Routers
- Lan-Wan
- Network Architecture
- Network Design
- Cabling
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