Tracy Paterson
Customer Experience & Operations Executive | AI Strategy | Employee Engagement | Customer Success | Scaling Startups with AI, Innovation & Empathetic Service
- Role
- Director, Customer Sales & Support at Quanata
- Location
- Mystic, CT, US
- LinkedIn followers
- 500 followers
About Tracy Paterson
I’m a senior leader in customer experience and operations who’s passionate about blending strategy, technology, and empathy to drive performance and connection.With 15+ years of progressive leadership experience, I’ve led customer-facing and operational teams through growth, transformation, and AI adoption. I currently lead Quanata’s Customer Sales & Support organization - overseeing service delivery, digital experience, and workplace operations across multiple locations. My focus: empowering teams to deliver exceptional, efficient service while scaling processes that strengthen loyalty and efficiency.I partner across Product, Data Analytics, and Insurance to anticipate customer needs, build smarter systems, and integrate AI tools that make work simpler and more human - not just faster. Beyond the customer experience, I manage hybrid workplace operations and lead initiatives that foster inclusion, collaboration, and belonging company-wide- Proven track record of scaling service operations that increase satisfaction and reduce inefficiencies - Strategic leader experienced in AI-driven transformation and digital customer engagement - Builder of high-performing, future-ready teams with strong leadership pipelines- Trusted cross-functional partner who aligns people, process, and technology to business goalsI’m energized by opportunities to lead transformation - helping organizations evolve how they serve customers and empower employees in an increasingly digital world.
Experience
Director, Customer Sales & Support
Dec 2018 — Present
Education
Ithaca College
Bachelor of Science (B.S.)
Skills
- Leadership
- Service Delivery Management
- Sales
- Strategic Planning
- Customer Service Management
- Account Management
- Crm
- Start-Ups
- Marketing Strategy
- Direct Mail
- Online Marketing
- Advertising
- Digital Marketing
- Online Advertising
- Lead Generation
- Customer Experience
- Voice of the Customer
- Social Media Marketing
- Management
- E-Commerce
- Marketing Communications
- Integrated Marketing
- SEO
- Digital Printing
- Social Media
- New Business Development
- Customer Retention
- Direct Marketing
- Marketing
- Customer Insight
- Strategy
- Project Management
- Sales Management
- Customer Relationship Management (Crm)
- Customer Experience Management
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