Tracy Pardieu
- Role
- Senior Lead Customer Success Manager for CRO Partner Segment at Medidata Solutions
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Tracy Pardieu
A seasoned and accomplished professional with expertise in all aspects of project…
Experience
Senior Lead Customer Success Manager for CRO Partner Segment
Apr 2022 — Present
Responsible for the ongoing satisfaction, adoption enablement, and outcomes realization for Medidata’s customers by working with Customer Engagement management to ensure team best practices, policies, and customer first initiatives are met. Act as internal champion to coordinate the cross-functional motions required for sustained customer success and growth. Key focus areas will include retention, advocacy, adoption, and growth for a defined portfolio of customers-Guide the development and execution of action plans to achieve identified customer outcomes and manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts that vary in complexity-Collaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high-levels of software utilization, and enables true business value attainment-Maintain an effective account governance process in collaboration with customers key stakeholders as well as the internal account team-Execute growth, advocacy, and adoption plays at named accounts to increase customer utilization, maturity, and drive demand for incremental solutions-Determine and validate with team management the development and measurement of key performance indicators for a defined portfolio of accounts-Advocate customer needs/issues cross-functionally to complete full resolution by developing and running cross-functional remediation/escalation plays.
Education
The University of North Carolina at Chapel Hill
BA, Communications
1985 — 1989
Skills
- Therapeutic Areas
- Clinical Trials
- Data Management
- Oncology
- Edc
- Visio
- CRO
- Ctms
- Clinical Development
- Management
- Clinical Data Management
- 21 Cfr Part 11
- Pharmaceutical Industry
- Sop
- Inform
- Gcp
- Clinical Research
- Clinical Monitoring
- Software Documentation
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.