Tracy Paradiso-Hansen
Desktop Support lll
- Role
- Desktop Support Technician Lll at Houlihan Lokey
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Tracy Paradiso-Hansen
Adheres to high level of service ethics, demonstrating customer-oriented communication skills and quick grasp of client requirements. Network Professional: Install, maintain and troubleshoot desktop computers, laptop computers, computer peripherals and Local Area Network (LAN), and Wide Area Network (WAN) devices, configure and install software upgrades, configure hardware upgrades if needed, utilize Microsoft Active Directory to add, change, delete, and manage customer accounts. Fix issues with network printers, desktop printers, external devices, adding network email accounts to Blackberry\'s, IPhone and Droids. Communication Skills: Support customers in the effective use of Personal computer application, software and operating systems. Excellent telephone manner and customer service skills. The ability to listen to, understand and defuse difficult situations.
Experience
Desktop Support Technician Lll
Sep 2022 — Present · Chicago, IL, US
Skills
- Account Management
- Commercial Insurance
- Property & Casualty Insurance
- Microsoft Office
- Sales
- Strategic Planning
- Brokers
- Workers Compensation
- Insurance
- Training
- Underwriting
- Help Desk Support
- Customer Service
- Leadership
- Technical Support
- Troubleshooting
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