Tracy Mitchell

About Tracy Mitchell

Project Manager | Agile Scrum Master with 7+ years of experience leading cross-functional…

Experience

1. Project Manager Implementation Specialist

   Avolve

   Sep 2024 — Present

   Manage and execute complex implementations, emphasizing system upgrades and SaaS migration service engagements, ensuring they meet or exceed targeted profitability levels. • Oversee the performance and delivery of project scopes, ensuring customer satisfaction, quality, profitability, and adherence to designated measures.• Serve as the primary customer contact, managing client relationships and ensuring responsiveness and professional conduct.• Lead configuration and requirements sessions, handling the setup of ProjectDox and other Avolve products.• Develop and manage project schedules, assign tasks, and monitor progress to meet technical and business requirements.• Establish and track metrics to ensure contract compliance, meet invoicing requirements, and achieve company objectives.• Identify opportunities for additional consulting with existing clients, drafting functional and technical requirements.• Manage and assure the quality of deliverables, including configuring Avolve\'s product suite and associated workflows.• Provide coaching and guidance to team members, promoting best practices for project implementation.• Handle internal project administration and financial management for customer engagements.

Education

• Gwinnett Technical College

  Associate's Degree, Accounting Technology/Technician and Bookkeeping

• Columbia Southern University

  Bachelor's degree, Information Technology