Tracy Miller
Delivering Impact through ServiceNow | Program Management Expert | Veteran Advocate
- Role
- Advisory Consultant at Crossfuze
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Tracy Miller
I\'ve spent 15 years inside the ServiceNow ecosystem — not just around it. I…
Experience
Advisory Consultant
May 2024 — Present · OK, US
At Crossfuze, I help organizations make the most of their investment in ServiceNow. My work focuses on translating business needs into practical, platform-based solutions that improve how teams work and deliver value.I’ve been involved in projects across ITSM, SAM, HAM, SPM, and CSM—including customer implementations that involve complex coordination, like guiding virtual agent design, streamlining asset management, and shaping intake and case processes. I lead workshops, write user stories, build out process recommendations, and help teams align their goals with what the platform can do.My approach is rooted in collaboration, thoughtful problem-solving, and helping people move forward with clarity. I try to make the work easier to understand and act on, whether that’s through story mapping, custom training, or just listening closely to what a team really needs.
Education
Saint Gregory's University
Master of Science, Management
2009 — 2011
University of Phoenix
Bachelor of Science - BS, Project Management
2004 — 2006
Heald Institute of Technology
A.A.S., Industrial Electronics Technology/Technician
1991 — 1993
Skills
- Process Improvement
- Management
- Software Installation
- Active Directory
- IT Service Management
- Sharepoint
- Training
- Business Analysis
- Project Management
- Troubleshooting
- Microsoft Office
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