Tracy Madden
Benefit Specialist at J. Smith Lanier &Co., a Marsh McLennan Agency, LLC.
- Role
- Client Services Coordinator at West Unified Communications Services
- Location
- West Point, GA, US
- LinkedIn followers
- 500 followers
About Tracy Madden
Customer service oriented with over 20 years of call center experience. Maintain relationship with customer base and sales. Knowledge in video, web, and audio. Manage 10-20 direct reports to ensure quality service maintenence. Leadership strong, communication skills are excellent. Self motivated and willing to provide top of the line customer maintenence. Finalist for supervisor of the year with ICMI ACCE 2013 held in Seatte WA. I was able to attend the ceremony in Seattle and network with contact center specialist.Experience with MSFT teamsCisco Webex, and Salesforce.
Experience
Client Services Coordinator
West Unified Communications Services
May 2016 — Present
Education
souther Union Community College
Na, Science
1991 — 1992
Skills
- Managed Services
- Bpo
- Cloud Computing
- Product Management
- Call Center
- Saas
- Telecommunications
- Key Account Management
- Mobile Devices
- Management
- Team Building
- Call Centers
- Business Development
- Project Management
- Leadership
- Microsoft Office
- Sales
- Contact Centers
- Account Management
- Sales Operations
- Customer Retention
- Professional Services
- Team Leadership
- Customer Service
- Lead Generation
- Enterprise Software
- Vendor Management
- Sales Management
- Solution Selling
- Product Marketing
- Video Conferencing
- Mpls
- Webex
- Crm
- B2b
- Strategic Partnerships
- Networking
- Channel Partners
- Customer Satisfaction
- Training
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