Tracy Lapointe
Manager, Case Management Nurse Management @Blue Shield of California
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WORK HISTORY
Manager, Case Management Nurse Management @Blue Shield of California
CA, US
Leadership and operational duties for managing a care management team- Setting departmental goals, audit ready preparation - Collaborating with senior management on planning and budgeting- Developing workflows, protocols, and policies to ensure efficient and effective care coordination - Supervising and mentoring staff- Conducting performance evaluations- Monitor and evaluate the performance of the care management team and implement improvement strategies as needed- Ensuring high-quality, patient-centered care through: Chronic disease management Complex case management Discharge planning
EDUCATION
Northcentral Technical College
Associate's degree, Registered Nursing/Registered Nurse
University of Wisconsin–Oshkosh
Bachelor of Science - BS, Registered Nursing/Registered Nurse
University of Wisconsin
Associate of Arts and Sciences (A.A.S.), Pre-Nursing Studies
University of Wisconsin-Oshkosh
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
ABOUT TRACY LAPOINTE
With nearly 30 years of nursing experience and over a decade in case management and leadership, I bring a deep understanding of patient care, complex care coordination, and team development across diverse healthcare settings. For the past 12 years, I’ve led high-performing case management teams focused on improving outcomes, streamlining processes, and ensuring compassionate, patient-centered care.My approach combines clinical expertise with strategic leadership—empowering teams, enhancing workflows, and collaborating across disciplines to support patients through every stage of care. Whether managing transitions, supporting staff development, or navigating compliance, I’m committed to excellence, empathy, and results that matter.I’m passionate about building strong care teams, mentoring future leaders, and driving innovation in care management to better serve both patients and healthcare systems and deliver measurable results while maintaining high-quality care delivery and optimize operational efficiencies.My expertise spans complex case management, transition of care, and accreditation readiness, including NCQA, DHS / Medicaid, & CMS standards.
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