Tracy Hood

About Tracy Hood

Experienced Project Manager / Change Management practitioner with a demonstrated history of working in the retail industry. Skilled in Retail, Instructional Design, Change Management, Leadership, and Business Process Improvement. Strong administrative professional with a Masters Degree focused in Leadership Development / Adult Education from University of South Florida and certified in Change Management through PROSCI.

Experience

1. Senior Manager, Technology Change Management

   Qvc Group

   Sep 2021 — Present

   Accountable for leading a global team of experienced Change Practitioners, influencing and driving effective change management practices, ensuring consistency, visibility, accountability, and alignment across business-led, technology-enabled initiatives, empowering team members to adopt and embrace organizational change- Define Change support & resourcing needs for program success; determine capacity, assign resources; frequently assess resource allocation and make needed adjustments to support the priority of work- Accountable for Change narrative across initiatives as overall Change Portfolio Lead, defining what Change is and how it’s executed, ensuring Change is part of every conversation- Define and refine Change program success metrics, continuous improvement on change methodology and delivery of Change Management strategy.

Education

• University of Central Florida

  Bachelors Degree, Liberal Studies

• University of South Florida

  Masters Degree, Leadership Development / Adult Education

Skills

• Project Management
• Strategic Thinking
• Business Requirements
• Leadership
• Merchandising
• Onboarding
• Business Objects
• Instructional Design
• Training
• Inventory Management
• Program Management
• Strategy
• Process Improvement
• Retail
• Analytics
• Change Management
• Business Process Improvement
• Management