Tracy Harper

Experience

1. Supervisor

   Comcast

   Oct 2021 — Present

   Responsible for coordinating and supervising the daily activities of personnel to ensure optimal customer satisfaction. Provide leadership, direction, motivation and operational support to employees. Regularly directs the work of 5 or more other full-time employees. Hires, trains and develops staff to ensure best-in-class customer service and operational goals are achieved. Develops and implements operational strategy. Establishes and monitors clearly defined key performance indicators for all team personnel. Performs all necessary reporting, performance reviews and provides analysis and feedback. Provides support to relevant area leadership to improve performance. Acts as a liaison between employees and management, disseminating information and ensuring all proposed goals and objectives are achieved. Consistent exercise of independent judgment and discretion in matters of significance. Other duties and responsibilities as assigned.

Education

• University of Houston-Downtown

  Bachelors, Business Administration and Management, General - Finance Minor

  2006 — 2009

• May 2005 Houston Community College

  Associate in Arts, General Business