Tracy Hamilton

About Tracy Hamilton

Many healthcare organizations face challenges in consistently applying Culturally and Linguistically Appropriate Services (CLAS) standards, leading to health disparities and inequitable access to care. As a seasoned Program Manager with expertise in quality improvement and population health, I specialize in advancing health equity by addressing social drivers of health, fostering associate and provider engagement, and building robust governance structures. By leveraging data-driven insights and cross-functional leadership, I create tailored strategies that reduce disparities, enhance cultural competence, and promote personalized care. Working with me ensures collaborative, outcome-focused efforts that prioritize equitable, culturally relevant support for members and communities across North Carolina.

Experience

1. Program Manager, Health Equity

   Carolina Complete Health

   Apr 2026 — Present

   Leading initiatives to advance health equity, diversity, and inclusion across our health plan and communities. Key responsibilities include:Driving health equity strategies by helping to coordinate the Health Equity and Improvement Council (HEIC), addressing disparities, and implementing tailored interventions across race, ethnicity, language, age, sexual orientation, gender identity, disability, and geography.Advancing community reinvestments through programs such as expanding doula services and improving maternal and child health outcomes in historically marginalized communities.Championing workforce diversity and inclusion via staff development, cultural humility training, Learning Circles, and equitable provider engagement.Enhancing member and provider engagement through culturally and linguistically appropriate services (CLAS), targeted outreach, and strategic partnerships that promote public health and equitable care.This role combines data-driven insights, cross-functional collaboration, and community-focused initiatives to improve health outcomes and foster inclusive environments for members, providers, and associates.

Education

• The University of North Carolina at Chapel Hill

  Master of Social Work (MSW), Health/Mental Health

  2003 — 2005

• The University of North Carolina at Chapel Hill

  Bachelor of Arts - BA, Sociology

  1998 — 2001