Tracy Fok
Associate Group Practice Manager (Medicine & Surgery) Cs Inspector (Pharmacy) @U.S. Department of Veterans Affairs
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WORK HISTORY
Associate Group Practice Manager (Medicine & Surgery) Cs Inspector (Pharmacy) @U.S. Department of Veterans Affairs
Chicago, IL, US
Served as the Acting Chief of Business Operation/Group Practice Manager on several occasions- Conducted monthly Control Substance (CS) audits and inspections in the facility for Pharmacy- Established and provided oversight of enterprise-wide template standards and guidelines, as well as ensures effective maintenance of scheduling guidelines- Offers guidance on best practices and opportunities to build schedules for optimal capacity according to guidelines and standards- Conducted periodic specialty-wide template reviews with operations managers and leaders to ensure templates match demand, and that barriers to access are minimized- Worked collaboratively with clinic operations, scheduling services, access centers, revenue cycle, and IT to ensure effective template design- Established and provided oversight to the application of enterprise-wide capacity management standards and guidelines- Promoted accountability between clinic operations and scheduling services to proactively identify capacity opportunities and develop effective action plans- Provided leadership and coordination of integration support team(s) to proactively understand and mitigate downstream impacts on scheduling template and patient access-related changes- Leaded collaboration of multi-disciplinary teams to include Operations, Scheduling Services, Revenue Cycle, IT and Clinical Access Management- Advised leadership to best practices and recommends solutions to drive alignment between technical and operational efficiency- Monitored applicable industry trends, novel, and emerging solutions to drive continuous improvement opportunities- Actively promotes team building, staff development and participation to engage employees in continuous delivery of high-value, customer-oriented services and solutions- Directs cross-team collaboration for access change control and change management groups to understand interrelatedness of all activities and stakeholders.
EDUCATION
The George Washington University School of Medicine and Health Sciences
Master of Science - MS, Health Care Quality
Chicago State University College of Pharmacy
Doctorate of Pharmacy, Pharmacy
Loyola University Chicago
Bachelor of Science - BS, Biology, General
Lincoln Park High School
High School Diploma, Math & Science
Loyola University Chicago
Bachelor of Science - BS, Psychology
ABOUT TRACY FOK
A healthcare professional with years of diverse experience in the hospital and ambulatory care settings. Efficient in identifying patient safety risks and implementing process improvement to improve patient safety. Exceptional critical thinking skills and attention to detail are essential in facilitating safer care—responsible Patient Safety & Quality Clinical Consultant with excellent communication and interpersonal skills. Foster and promote a culture of patient safety and quality care within the Military Health System, Veteran Administrative Health System, and other healthcare organizations.
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