Tracy Dougherty

Database Analyst Consumer Lending Decision Support @Bank of America

Charlotte, NC, US

Senior Vice President – Data Management and OperationsServe as Technology Manager over multiple teams including SQL Server and SSRS Reporting team as well as Oracle and Microstrategy reporting team and manage day to operations of a.net portal with multiple applications and ETL processes. Manage a team of 12 FTE, comprised of Database Developers, SSRS and Microstrategy Report Developers and Business Analysts supporting a broad range of application architecture. • Responsible for day to day technology operations and reporting and working directly with Line of Business in determining requirements and approaches to business requests. Oversee critical uptime SLA’s and organize various technology groups to support day to day automated and adhoc reporting work.• Serve as main liaison to Database Administrators and Application Development teams and detailed interaction with Service Delivery, Helpdesk, Business Analyst and Systems Analyst functions.• Have been integral lead partner in multiple SQL Server and Web Servers upgrades and data Center moves as well as Microstrategy Version upgrades and Oracle Exadata upgrades.• Manage monthly technology release process including Dev, SIT, UAT, Prod and contingency environments.• Serve as lead analyst and developer on Production and Performance metrics / KPI’s that drive the business. Owner and developer of excel based KPI Tracker application used throughout Fulfillment Network by business executives responsible for Fulfillment operations.

University of North Carolina at Charlotte

MBA, MIS

Binghamton University

BS, Business / Finance