Tracy Despain

Patient Access Supervisor @Boston Scientific

Deliver Physician support by managing and mentoring a staff of case managers.• Develop and execute training program for existing staff, conduct instructional classes and assess retention by using departmental evaluation testing. • Audit staff workload and provide feedback to provide service excellence.• Conduct weekly meetings with staff to discuss process improvement and review training manual that require reminders on appropriate workflow.• Provide immediate physician support and visibility to provider and sales staff regarding payer coverage indications as well as support existing coverage indications. • Develop team on drafting medical necessity appeals