Tracy Cray
Managing Director Uk & Europe Operations @Chargebacks911
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WORK HISTORY
Managing Director Uk & Europe Operations @Chargebacks911
Rayleigh, GB
SKILLS
ABOUT TRACY CRAY
37 years wealth of experience in the Credit, Prepaid & Debit Card Payments Industry specialising in Chargebacks and Section 75 of the Consumer Credit Act 1974. Led the Chargebacks & Disputes department (250 fte) at RBS where Platinum awards were received in recognition of a world class Chargeback Operation. Now Managing Director UK & Europe Operations at Chargebacks 911 / Fi911 where I lead a team to provide expert advice and assistance to Issuers, Acquirers and Merchants in their Chargeback handling. Proven operational management and industry skills in Chargeback Rules and Regulations, including European Directives and Section 75 of the UK Consumer Credit Act 1974. Have provided first class expertise and knowledge, encompassing Consumer law and EU Directives, to key internal and external stakeholders.Chair of the UK Experts Chargeback & Rules Group, European Experts Chargebacks & Compliance Group and historically MMF group. Participation at UK Finance meetings, Industry meetings, speaker at Scheme conferences.
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