Tracy Bush
- Role
- Vice President of Customer Success at Conversica
- Location
- Hillsboro, OR, US
- LinkedIn followers
- 500 followers
About Tracy Bush
Passionate and dedicated Customer Success Executive with expertise designing, building and scaling highly effective and engaged global teams that build customer relationships, maximize retention and drive growth. Consistently achieve record-high customer loyalty/net promoter scores, revenue retention, utilization, and growth of customer base. Skilled at providing improvements to the bottom line via creation of customer-centric, scalable programs and turnaround of under-performing operations. Experienced Team builder with stellar track record of successfully creating team synergy between customer success, field/inside sales, partners, and operations. Fundamentally believe recruiting great people, building happy and successful teams and supporting career aspirations is essential to business success. Specialties include: Strategic Planning and Execution Business Unit Scalability Business Unit P&L Management Customer Success Analytics and Program Development Customer Retention/Renewals Customer Adoption and Growth (Land & Expand) Customer Experience Management Customer Nurture Campaigns Customer Success & Sales Operations Customer Journey Mapping Metrics Management and Process Improvement Technology Implementations and Deployments SFDC Integration and usage for CS including Gainsight Sales/Support Chat Programs Customer Education/Training Programs including webinars and collateral Customer Reference Programs/Customer Advisory Boards Product Feedback Programs SaaS/Subscription Services Enterprise Business Management Under-performing Business Unit Turnaround
Experience
Vice President of Customer Success
Oct 2022 — Present
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