Tracy Behar

About Tracy Behar

Pegasystems (Pega) is transforming the way that leading healthcare organizations automate operations while improving the customer experience with Members and Providers. Pega’s solutions are helping customers become a digital enterprise across mobile, web, phone, social and other channels by providing a consistent seamless experience that is tailored to specific customer needs. Pega’s leading automation platform allows for business people to deliver solutions that are Built for Change® in areas such as claims processing, contact centers (CRM), care management, utilization management, product development, enrollment, and CMS compliance. For the last 16 years at Pega, I have been partnering with leading healthcare payer, providers, and PBMs to understand their operational challenges in order to apply automation technologies in the best way possible. My responsibilities include maturing the vision of how business and IT can collaborate better together, managing client success to achieve measurable benefits, and best determining how to automate work. It has been a humbling journey to be a part of the rapid growth of Pega as more and more customers adopt Pega’s agile platform approach over traditional legacy systems and point-solutions. Some of the results I have worked to achieve with my customers: Claims Processing: 5% improvement in first pass rate, Contact Center: 30% increase in CSR productivity, Disease Management/Wellness: 25% increase in clinical “gap in care” recommendations, Client Installation:$300k FTE savings within first 3 months of deployment. My current customer portfolio includes several leading Blue Cross Blue Shield Plans, and a Healthcare Solution Provider. Successful enterprise, consultative sales hunter who consistently overachieves revenue targets while ensuring customer success. Sold transformational programs that enabled companies to drive revenue growth, improve customer experience, and enhance operational efficiency directly and with partners.Extensive Direct and Indirect Sales management experience in the following markets: Enterprise Analytics, Application Migration, Security, infrastructure, Cloud, SaaS, EDW, storage, application software, ISV, across all markets. Including international sales experience. Corporate Strategy Mergers & Acquisitions (12) Enterprise sales methodology ISV development P&L Responsibility Vertical strategy SFDC-Sales automation Start up through IPO International Experience Change Management Leadership Board level presenter and Executive Sponsor

Experience

1. Healthcare Specialist

   Pegasystems

   Dec 2020 — Present · Raleigh, NC, US

   Pega Vision & Technology:We\'re on a mission to change the way the world builds software. From real-time AI to end-to-end automation, learn more about the unique architecture that sets Pega apart.