Tracy Alberts
Manager Talent & Learning Shared Services with T-mobile @T-Mobile
Iowa City-Cedar Rapids, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2025 — Present
Manager Talent & Learning Shared Services with T-mobile @T-Mobile
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US
EDUCATION
2010 — 2012
Kirkwood Community College
Associate's degree
2013 — 2015
Mount Mercy University
Bachelor of Business Administration (B.B.A.) & Human Resource Management
SKILLS
Customer ExperienceLeadershipWirelessCall CentersTeam BuildingManagementCall CenterTelecommunicationsBusiness Process ImprovementSales OperationsCustomer RetentionCustomer ServiceB2bTroubleshootingCellular CommunicationsCoachingProcess ImprovementVendor ManagementMobile DevicesTeam LeadershipCross-Functional Team LeadershipCustomer SatisfactionTraining
ABOUT TRACY ALBERTS
Multi-Channel leader with a proven record in driving an award-winning customer experience…
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