Tracie Morgan
Administrative Assistant, Customer Service, Reception, Office Support, Reception, Phones, & Mailroom
- Role
- Administrative Support Associate at Ebms
- Location
- Billings, MT, US
- LinkedIn followers
- 500 followers
About Tracie Morgan
Summary of Qualifications Adaptable and organized Administrative Support Professional…
Experience
Administrative Support Associate
Aug 2017 — Present · US
Received Supervisor and Director recognition for exceptional performance in meeting deadlines and maintaining high standards of service quality, contributing to department success. Manage 60+ benefit incoming benefit emails and faxes daily, ensuring timely responses to clients needs. Oversee multiline phone system by prioritizing urgent inquiries and reducing customer wait time to less than 30 seconds. Spearheaded internal communications by ensuring prompt delivery of critical documents and mail. Resolve document processing issues by using proactive problem-solving skills to identify delays in client record updates, enduring all documentation is processed within 24 hours. Maintain high client satisfaction by providing prompt responses and professional front-desk support. Show case flexibility during peak hours taking on additional tasks without compromising performance. Prioritize deadlines, utilizing strong time management skills to complete tasks ahead of schedule.
Education
Billings West High School
High School Diploma
Rocky Mountain College
Bachelors of Science in Social Science
Rocky Mountain College
Bachelor of Science (B.S.)
Skills
- Hardwork
- Administrative Assistants
- Social Networking
- Communication Skills
- Dog Training
- Get Along Well with Others
- Office Administration
- Non-Profit Volunteer
- Professional Experience
- Customer Service
- Dog Walking
- Organization
- Highly Reliable
- Newsletters
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