Traci Murray

About Traci Murray

You can only manage what you know about.” This is the tenant on which ITAM…

Experience

1. Itam Program Director

   Positivity

   Aug 2020 — Present · US

   Established an ITAM framework based on ITIL best practices modernizing outdated policies and integrating new technologies. This led to a 90% improvement in asset tracking reduction in asset data errors. Integrating ITAM processes into the ITSM system increased operational efficiency by 75%, providing a one-stop shop for asset lifecycle visibility, reducing manual inventory checks by 50%, and streamlining reporting.Guidelines for billing and departmental chargebacks decreased IT department expenditures and reduced redundant asset purchases. Automation of asset tasks and reporting enhanced efficiency.I am working with Networking and Service Desk teams to map the infrastructure landscape, and improve visibility into licensing requirements, virtual inventory, and asset dependencies. This improved the change management process by 100% and highlighted the need for a Configuration Management team and process.I developed standardized procurement processes, centralizing the procurement system, and automating approval workflows. This reduced procurement cycle times by 35% and ensured consistent purchases aligning with organizational policies.Vendor performance reviews and scorecarding defined KPIs for consistent evaluations, leading to the identification of high-performing vendors, better-negotiated terms, and a 15% reduction in vendor-related costs.Completing a comprehensive software inventory identified over-provisioning of licenses, redundant assets, and unused products, leading to strategic relocation of software resources and renegotiation of vendor contracts. This yielded a 20% reduction in software licensing costs. Implementing a license management tool provided real-time insights into license usage, dramatically cutting manual management.Creation of the ITAM Program has driven significant improvements in operational efficiency, cost savings, and compliance, ensuring alignment with business strategies and stakeholder feedback

Education

• IATAM

  Multiple ITAM specified Certifications , ITAM

• Miller College

  Associate of Applied Science, Information Technology-Systems Administration and Networking

• Other Schools

  Bachelor's degree, Computer Science