Traci M.

About Traci M.

As a Branch Ambassador at Capital One for over four years, I have delivered exceptional experience and maintained productive relationships with customers by addressing their concerns, demonstrating empathy, and resolving problems swiftly. I have also performed various day-to-day operations, such as opening and reviewing business accounts, processing checks and cash deposits, ordering and preparing currency, and scheduling staff. I have exceeded my goals through effective task prioritization and great work ethic, and communicated professionally with colleagues and clients.With a Bachelor of Arts in Psychology and an Associate of Arts in Liberal Arts from Medgar Evers College, CUNY, I have developed a strong foundation in human behavior, communication, and critical thinking. I have applied these skills to enhance my customer service performance, as well as to train and mentor new hires. I am passionate about providing quality service and creating value for customers, and I am always eager to learn new skills and product knowledge to improve myself and the organization.

Experience

1. Branch Ambassador

   Capital One

   Jul 2019 — Present

   Delivered exceptional experience and maintained productive relationships with customers by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Performed the following day to day operations- Open Business Accounts - Review Business Accounts, Wires and Cash Advances - Receive and process checks and cash for deposit - Order a supply of cash to meet daily needs - Prepare work schedules for staff - Prepare currency to be shipped out to the Federal Reserve Bank• Exceeded goals through effective task prioritization and great work ethic.• Communicated professionally with colleagues and clients.• Maintained up-to-date knowledge of product and service changes.• Trained new personnel regarding company operations, policies and services.• Facilitated inter-departmental communication to effectively provide customer support.

Education

• Medgar Evers College, CUNY

  Associate of Arts - AA

• Medgar Evers College, CUNY

  Bachelor of Arts - BA