Traci Konzer
People Insights & Experience Leader | Certified Customer Experience Professional | Journey Mapper | VoC & VoE Expert | Customer, Product and Employee Researcher
- Role
- Director, People Insights at Hagerty
- Location
- Traverse City, MI, US
- LinkedIn followers
- 500 followers
About Traci Konzer
As the Director of Insights at Hagerty, Traci is responsible for all voice of the customer and partner programs. She is a passionate CX leader working with key stakeholders to deliver seamless experiences and meaningful interactions throughout the customer lifecycle. Traci is experienced in various CX techniques including qualitative and quantitative research, journey mapping, and service blue printing. Most recently she successfully led the business through the purchase and implementation of an enterprise feedback management platform. Prior to Hagerty, Traci worked in the hospitality industry where she learned great service and memorable experiences are keys to success.
Experience
Director, People Insights
Mar 2024 — Present
Education
Southern New Hampshire University
Bachelor of Science - BS, Business Administration and Management, General
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