Traci Jackson
- Role
- American Water
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Traci Jackson
As an accomplished leader, I bring a wealth of experience in steering customer…
Experience
Present
Education
Penn State University
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
1989 — 1993
Waynesburg University
Master of Business Administration (M.B.A.)
2001 — 2002
Skills
- Call Centers
- Verbal Communication
- Microsoft Office
- Sales
- Program Management
- Operations Management
- Vendor Management
- Change Management
- Telecommunications
- Communication
- Budgets
- Leadership
- Customer Service
- Strategic Planning
- Purchasing
- Process Improvement
- Fiber Optics
- Networking
- Retail
- Call Center Management
- Team Leadership
- Microsoft Excel
- Coaching
- Contact Centers
- Construction Safety
- Marketing
- Management
- Team Building
- Cross-Functional Team Leadership
- Interiewing and Staffing
- Business Process Improvement
- Human Resources
- Project Management
- Written Communication
- Productivity Improvement
- Training
- Customer Satisfaction
- Expense Reduction
- Customer Experience
- Labor Relations
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