Traci Friedmann

About Traci Friedmann

Dynamic, customer-focused, healthcare management professional with over 13 years of…

Experience

1. Senior Director of Operations

   Bon Secours Mercy Health

   Oct 2021 — Present

   Oversight of clinical programs, revenue cycle management, regulatory compliance and quality improvement processes. Provide strategic vision for key initiatives, assist in defining required outcomes, set performance targets and monitor performance relative to targets to ensure delivery of needed results. Oversee operational activity for 10 primary care departments, 40 providers, 10 managers and 94 staff members. Manage profit and loss responsibility for practices, including annual budget development and monthly income statement review to improve efficiency and reduce costs. Conducts thorough business strategy and financial analysis on service line products and services, new projects, financial forecasts, volume projects and proposed capital investments. Increased operational performance and access, resulting in average 2% revenue growth, average 7% visit increase, and average of 8% provider productivity growth since 2021. Forecast and secure provider succession and staffing resources, resulting in 5% staff vacancy. Expert communicator, influencer and problem-solver using various tactics to quickly make decisions positively impacting patient outcomes, employee satisfaction, conflict resolution and strategic goals. Lead by building trusting relationships with all levels of the organization, such as service line leaders, hospital executives and presidents, providers, managers, staff and BSMH department leaders. Cultivate team environment providing employees with the authority, accountability, training, coaching and resources to achieve full potential and drive performance outcomes. Facilitated collaboration with large health system in M&A agreement to strategically streamline service line offerings. Led highest number of 2022 Cincinnati market top quality measure performing practices resulting in all six quality measures being met.