Traci Bianchi

Salon Manager @JCPenney

Plano, TX, US

Manage a 1.7 million dollar salon and a team of 50 stylist, with a 4.9% revenue growth in 2019. Meets or exceeds salon financial metrics including; service revenue, average ticket, guest count, guest retention, rebooking, skin treatments, pro hair retail revenue, retention/turnover and contribution goals Demonstrates high standards for customer service and salon image standards, Responsible for the management of all salon personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention knowledge, performance management, safety, recognition, and legal compliance. Leads through growing people and their productivity, has clear vision of individual team member and/or personal goals.Has demonstrated coaching and mentoring skills and can verbalize the steps taken to achieve those goals.Internally, has participated in Salon Professional Development meetings; can identify when coaching vs. mentoring is needed and has personally achieved a level jump.Can articulate the behaviors that moved them through the level jump.This would be demonstrated by increased associate productivity, clear measurable goals, monthly meetings and annual performance appraisals. Analyzes on a weekly/monthly basis the salon sales, expenses and trends, utilizing Meevo reports, with the General Manager/District Manager to determine ongoing standards for weekly revenue goals, staff productivity goals, average ticket goals, and customer retention goals. Responsible for taking business goals and developing a quarterly plan of action, with clear steps and measurements and consistently execute to deliver expected results. Responsible for identifying the skill development needed for each salon professional and determining the right resource, including themselves, to develop the skill. Place and check in supply orders timely and within budget; while ensuring not to run out of needed supplies to services guests.

San Antonio Beauty College

Cosmetology

Collin County Community College

Psychology